Reading reviews correctly – avoiding wrong decisions
How to avoid wrong decisions Reading Time: 5 Min. Publication: February 26, 2026, Jessy Thür Nowadays, online reviews are often the first impression we get of a company. Whether it's a restaurant, a craftsman's workshop, or a doctor's office, many Swiss people rely on stars, comments, and testimonials when making their decisions. Platforms such as Yellow Pages Switzerland clearly bundle this information. But if you misinterpret reviews, you risk making the wrong decisions. So how do you read reviews correctly? The importance of online reviews in Switzerland According to studies by the University of St. Gallen, trust plays a particularly important role in Swiss consumer behavior. Recommendations - previously in personal conversations, now online—have a significant influence on purchasing decisions. The digital association Swico also points out that digital reputation is a key competitive factor for SMEs. Especially in a market ...